What are the technical requirements?

HDI Online Courses are best viewed in Microsoft Internet Explorer 8. Online courses use Adobe FlashPlayer® plugin technology. To view all course material the FlashPlayer® plug-in must be installed.

Click here to test flash plug-in.

Certification Exams do not use the FlashPlayer® plug-in.

Do I need to have a student profile to access HDI Online training?

Yes, the HDI Customer Care Center will create a student profile. You will receive an email with your login and password credentials.

What is included with my course registration?

All certification course prices include online training course and certification exam.

How long is a course registration?

Once registered for an online course, practice test or certification exam; you have 12 weeks to access it.

How to Purchase an HDI Online Course, Practice Test, or Certification Exam

There are 3 ways to purchase an online course, practice test or certification exam:

• Online via the HDI eStore
• Call 800-248-5667

Email support@thinkhdi.com

Preparing for an HDI Certification Exam

Study the HDI Desktop Support Technician Certification Standard.

The exam format is as follows:

• The exam consists of sixty-five (65) objective and subjective multiple-choice questions, drawn in random order from a pool of exam questions.
• You will have seventy-five (75) minutes to complete the exam.
• The passing score for the certification exam is 80%.
• Should you not pass the exam, there is a $99 retake fee.
• If your time has expired, there is a $50 fee for a 30-day extension.

How do I contact HDI Support?

Submit an Online Support Request

HDI Support Center- 1.800.248.5667 or support@thinkhdi.com

HDI Sales - 1.800.248.5667 or salesteam@thinkhdi.com

Support hours are Monday-Friday 8:00 am to 5:00 pm MST.